Expansion

Conversational Commerce Is Revolutionizing Ecommerce

Deploying AI to facilitate dialogue with your customers adds the missing human element, providing a more personalized experience. November 24, 2020 3 min read Opinions expressed by Entrepreneur contributors are their own. Chris Messina, the innovator behind social media hashtags, coined the term “conversational commerce” in 2015, describing it as “utilizing chat, messaging or other natural language interfaces to […]